Contact Us

Got a question about how sweeps coins work, noticed something on this site that needs updating, or want to flag your experience with one of the platforms we cover? This page explains the best way to reach us and what to expect once you do.

How to reach the Best Sweeps Casinos team

The quickest way to contact us is by email at [email protected]. We read every message that comes in, and we try to reply within a couple of business days. If your question relates to a specific platform's account, redemption, or verification process, we'll point you in the right direction, but please note that we are an independent comparison site and not the operator of any sweepstakes casino listed here — account-specific issues (like a stuck redemption or a verification hold) need to go through that platform's own support team.

What we can help with

• Questions about how Gold Coins and Sweepstakes Coins work, and how the no-purchase-necessary entry method applies
• Corrections or updates if you spot outdated information about eligible states, welcome offers, or redemption terms on one of the sites we cover
• General feedback on our reviews, comparison tables, or editorial ratings
• Media, partnership, or data-related enquiries
• Reports of broken links or technical issues on showssmith.com

What we can't help with

We don't process payments, verify identities, or manage individual player accounts — those functions sit entirely with each sweepstakes casino operator. If you're trying to redeem Sweepstakes Coins, resolve a verification request, or ask about a specific transaction, contact the support team of the platform in question directly through the account or help section of their site. We also aren't able to offer legal advice on whether a particular platform is available in your state; operators update their eligible-state lists periodically, and it's worth checking their current terms before signing up, since availability and rules can change without notice.

Why our contact details matter for transparency

Being reachable is part of how we hold ourselves accountable. Best Sweeps Casinos compares sweepstakes and social casino platforms based on factors like welcome offers, coin packages, redemption processes, and game libraries, and some of the operators listed on this site pay us a commission when a reader signs up through our links. That commercial relationship never decides how a platform is ranked or reviewed — our ratings reflect research into each operator's offer, terms, and reputation. If you ever think a listing doesn't reflect reality, telling us directly is the fastest way to get it looked at and, if needed, corrected.

Before you write in, a few things worth checking first

A lot of common questions are already answered elsewhere on the site, so you might find your answer faster there:

• For background on the site and how we approach reviews, see our About Us page
• For guidance on setting limits and playing within your means, see Responsible Gambling
• For the rules that govern use of this site, see our Terms and Conditions

These pages cover most of the recurring questions we get about how the site works and how to use it responsibly, which frees us up to give more detailed attention to messages that need a personal reply.

What to include in your message

If you're reporting an issue with a specific platform's listing on our site, a few details help us look into it faster:

1. The name of the platform as it appears on showssmith.com
2. What you noticed — for example, an outdated offer, an incorrect eligible-state list, or a broken link
3. Roughly when you noticed it, so we can check whether terms have changed since our last review
4. Any screenshot or source you're comparing against, if relevant

For general feedback or media enquiries, a short message explaining what you're after is all we need — we'll follow up with any questions.

A note on age and eligibility

This site is intended for adults of legal age only. Most sweepstakes casinos require users to be at least 18, and some set a higher minimum of 21, either company-wide or in specific states. Availability also varies by state: some jurisdictions restrict or prohibit sweepstakes casino platforms, and operators may choose not to serve certain states even where no law prevents it. If you're contacting us with a question about whether a platform serves your state, we're happy to share what we know from our research, but the operator's own terms and current state list are always the authoritative source, since these details can change.

Next step

Whether you're flagging an error, sharing feedback, or just curious how we put our comparisons together, the email address above is the fastest way to reach a real person on our team. There's no pressure to include more than the basics — a clear subject line and a short explanation is usually all it takes to get a useful reply.